Delivery & Returns

Deliveries where the cart value is over £40 are delivered free of charge.  Where the cart value is under £40 the delivery charge will be displayed in the checkout.  This may very between items.  We only deliver to UK addresses.

We aim to deliver our products as quickly as possible, delivery times do vary between products an are indicated on the product page.  Some items may have to be made to order, if this is the case it can increase the delivery time.  You will be notified if your delivery will exceed this time.

We mostly use a courier service which requires a signature, this acts as proof of delivery.  Please ensure that someone at your delivery address is capable of taking the delivery and signing for the shipment.  Some goods may require assembly.

If the goods are lost or damaged in transit please let us know promptly.  For more information please see our returns, refunds and exchanges page.

 

How to return an item

We will refund/exchange items in accordance with your distance selling rights.  You have 30 days after the day on which the goods are received to exercise your rights.  Items with a defect are still covered by your statutory rights.

We will cover the postage/shipping fees where goods are faulty or not as described.  Return postage/shipping fees for any other reason will be your responsibility.

We will not accept any items for return/exchange if they have been sent in a soiled condition due to infection control reasons.

1. Please email info@greentrousers.com to request a refund stating the nature of the request.

2. Mail your returned item to:

Green Trousers
Unit 7, West Quay Court
West Quay Rd
Sunderland Enterprise Park
Sunderland
SR5 2TD

3. Include in your package a signed letter stating the reason for your return and the original receipt or email confirmation.

 

Return exceptions

Items that have been soiled will not be accepted for return or exchange due to infection control.  Items which have been custom made to suit your requirements will not be accepted for return or exchange unless they are faulty.

 

Refunds

If we have been notified with the 30 day required period refunds will be made back to the debit/credit card used in the transaction.  If your debit/credit card is no longer in use please contact our office to make alternative arrangements, proof of identity may be required.  Refunds will only be paid once the goods have been returned and have been checked.  Our parent company Lynch Healthcare Limited will appear on your statement with the refund.

 

Exchanges

If we have been notified with the 30 day required period and providing your item has not been soiled, you may exchange your item for a different size or type. The return shipping will be your responsibility.

 

Faulty goods

Faulty goods can be returned in accordance with your statutory rights.  We will not accept any items for return/exchange if they are sent in a soiled condition due to infection control reasons, please ensure your items have been washed/cleaned before returning.  We will cover the postage/shipping fees where goods are faulty or not as described. We would suggest using a signed for service to avoid any conflict.

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