VAT Relief

The products on our store show both the price with VAT relief and with VAT added.  If you are chronically sick, disabled or terminally ill then VAT relief can be applied if you are using the product for personal or domestic use.  You can buy on behalf of a person under the same terms as above or if you are a charitable organisation.


Am I eligible for VAT relief?

 You may qualify for VAT relief for the products under the VAT Act 1994.  Relief applies to products specifically designed to be used to relieve the symptoms of a chronic illness or disability.

Relief applies to those who are chronically sick, disabled or terminally ill and who intend to use the product for personal and domestic use.  Chronically sick means that you have an illness that is likely to last a long time e.g. arthritis, angina. Disabled means substantially and permanently handicapped by illness or injury.  You do not have to be registered disabled to claim relief from VAT, but the nature of your illness or disablement must be specified in a declaration.  Charitable organisations can also claim VAT relief on these products.

If the all the above applies, to claim VAT relief, we require you to complete a self declaration form which appears in the checkout process once the VAT relief box is ticked.  We then keep this form on record for the purposes of showing to HM Customs & Excise if they request it.


How does it work?

Applying for VAT relief is handled digitally on our website, select it in the checkout, complete the form, it's as simple as that.  VAT is then removed from the products in the checkout automatically.

By completing the VAT relief in our checkout you are confirming that you wish to claim exemption and that the information you have provided is correct.  You should take a screenshot of your completed form for your records.  The company are then required to retain a copy of your declaration and it may be passed to HM Customs & Excise as evidence of your eligibility.

If you are in any doubt whether you qualify for VAT relief view guidelines from the HM Customs & Excise for more information.



  • If you purchase any products via our website and you qualify for VAT relief, we will charge you VAT unless you enter a reason for disability in the checkout process.
  • If you enter a reason the VAT is automatically deducted from the transaction.
  • If a reason for VAT exemption is entered it will form part of a digital VAT exemption form which we retain as required by HM Customs & Excise.
  • It is against the law to claim VAT exemption fraudulently.
  • Your IP address is recorded during this process.